The Six Options, Close Up
Only one of the six GetYourGuide products for the 9/11 Memorial & Museum is a museum ticket. The other five are guided walks of the free memorial plaza and the streets around it, with the museum and One World Observatory offered as options. The pages below take one product each: the layer of the site it covers, the route stop by stop, the meeting point, the options and what reviewers mention. Live dates sit in each page’s booking widget, and what it costs explains why this site prints no figures.
Below the plaza: the museum’s own ticket
The museum timed ticket is entry to the museum itself, about 70 feet under the plaza at 180 Greenwich Street, for a chosen date and time slot. The museum says to allow at least 45 to 90 minutes; reviewers regularly say two hours. Six options are attached, from a family bundle to an early-access tour with a museum guide. It is the product to book when the underground museum is the point of the visit and no guide is wanted for the plaza.
Outside, at street level: the guided walks
Four walks cover the free zone with a guide: the Oculus, St. Paul’s Chapel, the FDNY Ten House, the two pools and the Survivor Tree. Three of them start at L’Arte del Gelato, a short walk from the memorial, and last 1.5 to 2.5 hours. The Ground Zero memorial walk offers the museum as a self-guided or docent-led option. The memorial and observatory walk never includes the museum and has two private options.
The City Hall walk starts further north, at Warren Street and Broadway, and takes in Trinity Church on the way; its options run from 1.5 to 5 hours. The small-group walk caps the group at 20, starts at the M Social Hotel across Church Street and adds Brookfield Place and the Hudson waterfront. It is the only one of the six that is not wheelchair accessible.
Above, on floors 100 to 102: the observatory
One World Observatory is a separate timed ticket with its own security, 1,268 feet up One World Trade Center. Three walks sell it as an option. The walk with museum and observatory stacks all three layers in one booking, with the guide going up to the observatory too. The observatory page sets the three side by side.
By duration and meeting point
The museum ticket has no meeting point beyond the pavilion door and no fixed length. The three walks from L’Arte del Gelato take 1.5 to 2.5 hours before any option is added; the museum adds about an hour, and the observatory another hour. The City Hall walk is the longest at up to 5 hours with both options. The small-group walk is the shortest at 1.5 hours, with the museum adding about an hour. How long it takes adds the layers up.
Choose a product
NYC: 9/11 Memorial & Museum Timed Ticket with Tour Options
The museum’s own timed-entry ticket, with early-access, guided and flex options attached.
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NYC: Ground Zero 9/11 Memorial Tour w/ Museum Option
Oculus, pools and Survivor Tree with a local guide; the museum self-guided or with a docent.
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9/11 Memorial Tour with Museum and One World Entry Options
All three layers in one booking: the walk, the museum and One World Observatory.
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NYC: 9/11 Memorial Tour and Optional Observatory Ticket
The walk without the museum, with the observatory and a private option.
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9/11 Memorial Tour with Optional Museum and One World Access
The long route from City Hall Park past Trinity Church, up to 5 hours by option.
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9/11 Memorial & Ground Zero Tour with Optional Museum Entry
Maximum 20 people, from the M Social Hotel; the only one that is not wheelchair accessible.
Read the close-up ›The six are set side by side, with a comparison table, on the tickets page. Which tour sorts them by need: museum only, a guide outside, the view, a small group, a wheelchair user.
Frequently asked questions
Are these pages reviews with scores?
No. Each page is a close-up guide to one product: the layer of the site it covers, the route, the meeting point, the options, what is included and what reviewers mention by first name. The site prints no scores and no prices; live dates are in each page’s booking widget.
Which of the six includes the museum?
The museum timed ticket is the museum itself. Four walks offer it as an option: the Ground Zero walk, the walk with museum and observatory, the City Hall walk and the small-group walk. The memorial and observatory walk never includes it.
Can every product be cancelled?
All six have free cancellation up to 24 hours before. On the walks with an observatory option, the observatory ticket is date- and time-specific once issued, so a change of date means cancelling within that window. Do you need to book covers the 24-hour rule for the museum itself.
Are the walks wheelchair accessible?
Five of the six products are. The small-group walk is the exception: the listing says it is not suitable for wheelchair users or people with mobility impairments. The museum itself is fully accessible.